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The Inmates Are Running the Asylum, by Alan Cooper
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The Inmates are Running the Asylum argues that, despite appearances, business executives are simply not the ones in control of the high-tech industry. They have inadvertently put programmers and engineers in charge, leading to products and processes that waste huge amounts of money, squander customer loyalty, and erode competitive advantage. They have let the inmates run the asylum. Alan Cooper offers a provocative, insightful and entertaining explanation of how talented people continuously design bad software-based products. More importantly, he uses his own work with companies big and small to show how to harness those talents to create products that will both thrill their users and grow the bottom line.
- Sales Rank: #480160 in Books
- Brand: Brand: Sams
- Published on: 1999-03-23
- Original language: English
- Number of items: 1
- Dimensions: 9.50" h x 1.00" w x 6.30" l,
- Binding: Hardcover
- 288 pages
- Great product!
Amazon.com Review
In this book about the darker side of technology's impact on our lives, Alan Cooper begins by explaining that unlike other devices throughout history, computers have a "meta function:" an unwanted, unforeseen option that users may accidentally invoke with what they thought was a normal keystroke. Cooper details many of these meta functions to explain his central thesis: programmers need to seriously reevaluate the many user-hostile concepts deeply embedded within the software development process.
Rather than provide users with a straightforward set of options, programmers often pile on the bells and whistles and ignore or deprioritize lingering bugs. For the average user, increased functionality is a great burden, adding to the recurrent chorus that plays, "computers are hard, mysterious, unwieldy things." (An average user, Cooper asserts, who doesn't think that way or who has memorized all the esoteric commands and now lords it over others, has simply been desensitized by too many years of badly designed software.)
Cooper's writing style is often overblown, with a pantheon of cutesy terminology (i.e., "dancing bearware") and insider back-patting. (When presenting software to Bill Gates, he reports that Gates replied: "How did you do that?" to which he writes, "I love stumping Bill!") More seriously, he is also unable to see beyond software development's importance--a sin he accuses programmers of throughout the book.
Even with that in mind, the central questions Cooper asks are too important to ignore: Are we making users happier? Are we improving the process by which they get work done? Are we making their work hours more effective? Cooper looks to programmers, business managers, and what he calls "interaction designers" to question current assumptions and mindsets. Plainly, he asserts that the goal of computer usage should be "not to make anyone feel stupid." Our distance from that goal reinforces the need to rethink entrenched priorities in software planning. --Jennifer Buckendorff
From the Back Cover
The Inmates are Running the Asylum argues that, despite appearances, business executives are simply not the ones in control of the high-tech industry. They have inadvertently put programmers and engineers in charge, leading to products and processes that waste huge amounts of money, squander customer loyalty, and erode competitive advantage. They have let the inmates run the asylum. Alan Cooper offers a provocative, insightful and entertaining explanation of how talented people continuously design bad software-based products. More importantly, he uses his own work with companies big and small to show how to harness those talents to create products that will both thrill their users and grow the bottom line.
About the Author
Alan Cooper is a software author and visionary whose industry credits include creating the visual programming interface for Microsoft's Visual Basic. His one-man crusade for better design in the '90s has evolved into the Cooper Interactive Design firm, which he founded in 1992. As an industry leader, he is frequently speaking at computer conferences such as VBITS as well as meeting with industry leaders to provide guidance and direction.
Most helpful customer reviews
1 of 1 people found the following review helpful.
Good Book for Understanding Challenges of Designing User Friendly Technologies
By Lorne Bailey
While I agree with many things Alan Cooper says about the challenges of designing user friendly technologies for normal end users, I think his attitude is a bit pessimistic about how engineers and programmers design technologies that are yet to come... I think it is better to encourage Universities and Colleges to require a certain amount of technical support and customer support courses in additional to standard social sciences courses required for a typical science major for Engineering and computer science students to graduate... This should also be required for any student who hopes to get into any field of study where work in this field would affect end users of products and services rendered to them. Engineers and Technical workers need to take responsibility for their work and help end users with their products. Furthermore, licensing for Engineers and Technical workers should not only require ability to design products and technologies (i.e. traditional assessment materials), but also require ability to communicate effectively with end users and support their products and technologies. This might be a great book for young students in high school and college who want to study Engineering, IT Services, Computer Sciences or related fields.
1 of 1 people found the following review helpful.
Read it for the smart stuff, but ignore the stupid stuff
By V. Shah
The author has a lot of important things to say about the importance of design in software, and the many ways in which good design is sabotaged by management, programmers, deadlines, conventional thinking, tradition, lethargy, and sloth. Fighting these influences to achieve excellently designed products is incredibly important, and incredibly difficult, and the author makes this case well.
Where he goes totally off the rails is when he attacks stereotypes instead of people. He claims that every programmer thinks that he is different and can cross between coding and interaction design -- but none of them can. It turns out that he means that he was the first, and the last, one to be able to do so, because he is God. He claims that graphic designers are there to pretty up an interaction designers designs -- while ignoring the true amount of collaboration that has to be achieved between graphic design, interaction design, and programming to achieve any excellent software. His solution to bad design is to listen to nobody but the designer. (He never mentions the possibility of a subpar interaction designer.)
Finally he spends a lot of time attacking various management structures that are found at Microsoft and companies who mimic Microsoft. Well, I have worked in the NYC tech scene for 20+ years, and nobody here gives a damn about Microsoft's management practices. In the years since the book came out, it has turned out that nobody anywhere cares about Microsoft management practices anymore. It just felt like another rant about something that is relevant to nobody.
But if you wade through the extremist ranting, there really are useful messages and examples throughout the book. It's worth reading if you're in the business of making software.
0 of 0 people found the following review helpful.
Wonderful book describing the value of interaction design!
By Deepak Balakrishna
Well worth it! Having been in the IT industry for over 20 years I have seen the "old" models that Alan describes so well - where the engineers are asked to "design" and control the UX/UI. I have done this myself as an engineer and as a PM - and not having the right UX/UI vision I can attest that it was a terrible idea. I have seen how valuable interaction design in at my most recent gigs and how much it simplifies work for us business and product managers leaving the work of UX/UI to trained professionals. Alan makes a compelling case on why that should be so.
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